FAQ's

What are your shipping options and delivery times?

We offer a variety of shipping options to accommodate your needs. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. All orders are processed within 1-2 business days. You will receive a tracking number once your order has shipped, allowing you to monitor its progress.

What is your return policy?

We have a 30-day return policy, which allows you to return your watch within 30 days of receiving it. The item must be in its original condition, unworn, and in the original packaging. To initiate a return, please contact us at info@officialcrownstonejewelers.com. Please note that certain items, such as custom orders, are non-returnable.

Do you offer payment plans for your watches?

Yes, we understand that luxury watches can be a significant investment. We offer flexible payment plans to make purchasing easier. Please contact our customer service team for more information on available financing options and how to apply.

How do I determine the right size for my watch?

To find the perfect fit, we recommend measuring your wrist circumference using a soft measuring tape. Most watches come in standard sizes, and we provide sizing guides on our product pages. If you have any questions about sizing, our customer service team is available to assist you.

How are your watches sourced?

Our watches are sourced from reputable dealers and collectors, ensuring that each piece is of the highest quality. We maintain strong relationships with industry insiders to acquire exclusive and sought-after models. Each watch is carefully inspected and authenticated before being offered for sale.